Terms & Conditions

Looking for our terms and conditions? Well, you’ve come to the right place. We’ve set it out all nicely for you, and thrown a few other things in too for good measure….








Physio 1st Ltd Website Usage Terms and Conditions


Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Physio 1st’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.


The term ‘Physio 1st’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Crown House, William Street, Windsor, Berkshire, SL4 1AT. Our company registration number is 06138861. The term ‘you’ refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:


  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.


  • This website uses cookies to monitor browsing preferences. We are not able to find out your identity; however, the following personal information may be stored by us for use by third parties: general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Site and geographical location.


  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.


  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.


  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.



Physio 1st Ltd Business Privacy Policy


This is the privacy policy of Physio 1st Limited relating to the processing by Us of personal data that We collect from You or Your legal representative (controller).  Under Data Protection Law We have a legal duty to protect any information We collect from You or (where appropriate Your Child) and We are committed to protecting and respecting the privacy of You and Your Child.  We use up to date technologies and encryption software to safeguard personal data, and keep strict security standards to prevent any unauthorised access to it.


Questions, comments and requests regarding our privacy policy are welcomed and should be addressed to The Data Protection Officer at Physio 1st Limited, Crown House, William Street, Windsor, Berkshire, SL4 1AT OR emailed to: data.protection@physio1st.com


Please read the following carefully to understand Our policies and practices regarding personal data and how We will treat it.


In This Policy


  • Physio 1st refers to Physio 1st Limited, company number 06138861, of Crown House, William Street, Windsor, Berkshire, SL4 1AT and We, Us, Our, Ours and Ourselves also refer to Physio 1st Limited


  • You, Your, Yours and Yourself refer to you


  • Child refers to a child for whom You are the parent or legal guardian who is under the age of 18 years old


  • Data Protection Law refers to the DPA, the GDPR and all other laws and regulations relating to the collection and processing of personal data


  • DPA refers to the Data Protection Act 1998


  • GDPR refers to the General Data Protection Regulation (EU regulation 2016/679)


How we received Your personal data:


Your personal data has been provided to Physio 1st Limited by Your legal representatives (the controller).  Additional personal data may be collected directly from You.


We may collect, process, store and transfer the following personal data and special categories of personal data:


  • Your name


  • Address


  • Contact details


  • Date of birth


  • Details of the circumstances of the claim or incident and any damage, injury suffered by You


  • Information about Your work/education and lifestyle


  • Your GP details or details of other people who have treated You


  • Medical records (for example from Your GP, hospitals or other organisations where You may have received treatment in relation to the incident) for the purpose of being reviewed by the medical expert and to aid in completion of the report


  • Medical history (including , but not limited to current and past history, psychological history, medication, tests and investigation results)


  • Details of physical examination, diagnosis and prognosis as provided by the medical examiner or other health organisations (such as hospitals or treatment providers)


Without the information above, We would not be able to comply with Our contractual requirements and therefore will not be able to provide the necessary evidence to support Your claim.


The legal basis for collecting, processing, storing, transferring or disposing Your personal data is for one or more of the following Data Protection conditions:


  • Is necessary for the performance of a contract


  • The legitimate interests pursued by the controller
    • In support of your claim


  • Legal obligations
    • Insurance indemnity
    • Taxation


The purpose of processing, storing and transferring Your personal data is for one or more of the following Data Protection conditions:


  • For the purpose of obtaining a medical report


  • For the purpose of arranging treatment


  • For the purpose of arranging investigations to assist in Your case


Consent for collecting, processing, storing, transferring or disposing Your personal data is for one or more of the following Data Protection conditions:


  • The controller will obtain your consent to represent you for Your claim


  • Explicit consent may be required when we arrange treatment and for disclosing the treatment report/records.


Your personal data will be used where necessary and as instructed by the controller:


  • To keep an internal record of the progress of Your case


  • To arrange for an independent assessment from treatment providers


  • To arrange treatment as recommended by the independent medical expert/treatment provider


  • To provide management information to monitor the service provided by Us


Storing Your personal data and special categories of personal data will be carried out electronically or in paper format:


  • Electronic – stored on Our secure (password and firewall protected) applications/servers


  • Paper – stored in secure lockable cabinets


  • CDs/DVDs – stored in secure lockable cabinets


We may disclose Your personal data and special categories of personal data to one of more of the recipient types where necessary and as instructed by the controller:


  • The controller


  • Independent treatment providers for the purpose of arranging treatment


  • Medical Records providers


In dealing with Your case, We may also transfer Your information to people providing Us with support, administrative services and secure shredding services for the more efficient processing of Your case. Your details will be processed in each case in strict confidence and We have set up adequate measures to ensure that Your privacy is protected when transferring Your data to third parties for the purposes of providing Our services to You.


It may be necessary to share Your personal data to one or more of the following recipients where necessary or as instructed by the controller:


  • Any debt recovery agencies appointed by Us


  • Financial/Non Financial Auditors/Lawyers


Your personal data and special categories of personal data may be disclosed electronically or in paper format:


  • Electronic – via email. Emails are encrypted during transit providing the recipient has enabled the necessary protection.


  • Electronic – via secure integration connection with the controller (where appropriate)


  • Paper – sealed envelope via Royal Mail


  • Paper – (containing special categories of data) Royal Mail Recorded Delivery service


Storage of Your personal and special categories of data:


  • We will keep Your data on our system not later than 3 years following completion of Your case.  However, we may store a limited amount of Your data (including data relating to Your health) for longer periods to comply with insurance requirements or if needed by Us to comply with other legal obligations. The data will be deleted once it is no longer necessary.


You have the following rights:


  • Request to have Your personal data updated/corrected


  • Request to have Your personal data deleted – unless there is a contractual/legal requirement to keep your data


  • Request to restrict the processing of Your personal data


  • Withdrawal of consent (when the processing is based on consent)


  • Access to the personal data We hold on file about You


  • Right to object (where legitimate interest was the basis of collecting/processing the data)


  • Right to portability


Where personal data has been provided to Your legal representative, please contact them directly.


Please contact Our Data Protection Officer data.protection@physio1st.com for any further information. You also have the right to complain to the Supervisory Authority (www.ico.org.uk) about Our data processing activities.


Physio 1st Ltd Copyright Notice


This website and its content is copyright of Physio 1st Ltd © Physio 1st Ltd 2018. All rights reserved.


Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:


  • you may print or download to a local hard disk extracts for your personal and non-commercial use only


  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material


You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.



Physio 1st Ltd Website Disclaimer


The information contained in this website is for general information purposes only.


The information is provided by Physio 1st and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.


In no event will we be liable for any loss, damage, or injury including without limitation, indirect or consequential loss, damage, or injury, or any loss, damage, or injury whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.


Through this website you are able to link to other websites which are not under the control of Physio 1st. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.


Every effort is made to keep the website up and running smoothly. However, Physio 1st takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.